Training & Consulting in Design of Experiments (D.O.E.), Root Cause Analysis, Lean Systems, ISO Documentation & Implementation, SPC, Quality Systems, More!
Systems & Infrastructure; In order for the many "Methods & Tools" for Continuous Improvement to be effective, they really should be used within a more controlled environment.  The left arm should know what the right arm is doing.  Established systems provide the basis for scientific analysis of your business so that positive adjustments may be executed. Many firms today, whether manufacturing or service based, have recognized that Quality Managament Systems such as ISO-9000: 2000 & TS-16949 provide the infrastructure to ensure that their business processes operate in a more repeatable, predictable manner.  Consistency in process inputs, tend to yield more consistency in process outputs.  Where there are many departments, internal customers, that depend on consistent output from other departments this can have a profound effect. Consistent, systematic approaches to business processes yield the following benefits; Less Confusion amoung personnel therefore, Less Errors Better Accuracy determining turnaround times for customer product or service More Consistent Customer Satisfaction Smoother Application of Continuous Improvement Strategies Better Effectiveness in Root Cause Analysis More Accurate Forecasting Efficient Inventory Control More Control of Costs and Profit Margin There are many more, but the point should be clear by now.